Responsible Gaming
at bdjali

At bdjali, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that online casino entertainment and sports betting on cricket, football, and other markets should remain exactly that: entertainment. Our platform is designed for players in Bangladesh who approach gambling as a recreational activity, with money they can genuinely afford to spend and time they have freely chosen to invest.

We are aware that for a small number of players, gambling can transition from an enjoyable pastime into a behaviour that causes harm. bdjali takes that possibility seriously. We have built a comprehensive suite of responsible gaming tools directly into the platform — free of charge and available to every registered player. These tools are designed to put you in control of your own experience, whether that means setting a personal spending cap, taking a short break, or requesting a full self-exclusion from the platform.

Our support team is available around the clock, seven days a week, to assist any player who reaches out with concerns about their gambling behaviour. All conversations are treated with complete confidentiality and without judgement. If you are worried about yourself or someone you know, the most important step is to get in touch — early intervention makes a significant difference.

This page explains all of the responsible gaming tools and resources available at bdjali, how to access them, and where to find independent professional support in Bangladesh and internationally.

Self-exclusion is one of the most powerful responsible gaming tools available at bdjali. When you request a self-exclusion, your account is suspended for your chosen period — during which you will not be able to log in, place bets, deposit funds, or access any real-money games on the platform. This is a firm, enforced block, not a voluntary suggestion.

How to Request Self-Exclusion

Self-exclusion at bdjali can be requested in two ways: through your account settings panel (where you can configure the exclusion period and confirm the request), or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will activate the exclusion immediately upon receipt — you do not need to provide a reason, and your request will be processed without delay.

Exclusion Period Options

bdjali offers the following self-exclusion periods to suit different needs:

• 30 days — a short cooling-off period to reassess your gambling habits.
• 3 months — a medium-term break recommended for players who have identified a pattern of concern.
• 6 months — a longer break for players who feel they need extended distance from gambling.
• 12 months — a full-year exclusion for players with serious concerns about their behaviour.
• Permanent exclusion — an indefinite exclusion with no end date, for players who wish to permanently leave the platform.

Reinstatement After Exclusion

At the end of a temporary self-exclusion period, your account will not be automatically reactivated. You must actively contact bdjali support to request reinstatement. We will apply a mandatory 24-hour reflection period before reactivating any account following a self-exclusion. Permanent exclusions are final and irreversible — no reinstatement requests will be accepted for permanent exclusions.

Marketing During Exclusion

Upon activation of a self-exclusion, bdjali will immediately remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus notifications during your exclusion period. If you receive any such communications after your exclusion has been confirmed, please report this to our support team immediately.

Setting a deposit limit is one of the simplest and most effective responsible gaming actions you can take. bdjali allows every player to set personalised deposit limits that cap how much money can be added to your account over a defined period. This helps you maintain a clear, pre-agreed budget for your gambling activity regardless of how a session is going.

Available Limit Types

bdjali offers three types of deposit limits, each calculated independently:

• Daily deposit limit — caps your total deposits within any single 24-hour period.
• Weekly deposit limit — caps your total deposits across any rolling 7-day period.
• Monthly deposit limit — caps your total deposits across any rolling 30-day period.

Limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. If you have set a monthly limit of ৳10,000, for example, no combination of payment methods will allow you to exceed that amount within the 30-day period.

Decreasing vs. Increasing Limits

Decreasing a deposit limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you confirm the change. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period. This delay is intentional — it gives you time to reflect on whether the increase aligns with your responsible gaming goals. Requests to increase limits cannot be expedited.

Loss Limits

In addition to deposit limits, bdjali offers a loss limit feature that caps the net amount you can lose within a defined period. If your losses reach the cap you have set, no further bets can be placed until the limit period resets. Loss limits are particularly effective for players who want to ring-fence their maximum downside exposure across a week or a month.

How to Set or Modify Limits

Deposit and loss limits can be set or modified at any time through your bdjali account settings panel, or by contacting our support team at [email protected]. All limit changes are logged and confirmed by email to your registered address.

Sometimes you simply need a short break from gambling without committing to a full self-exclusion. bdjali's time-out and cool-off tools are designed precisely for this situation. They allow you to step away from the platform for a defined period while retaining your account in good standing for when you return.

Session Time Reminders

bdjali can display on-screen notifications reminding you of how long your current session has lasted. You can configure these reminders to appear at intervals of 30 minutes, 1 hour, or 2 hours. When a reminder appears, you are prompted to review your session, your current balance, and whether you wish to continue playing. These reminders are a lightweight but effective nudge that helps prevent sessions from running longer than you intended.

Short-Term Time-Out

A time-out temporarily suspends access to your bdjali account for a short, defined period. Unlike self-exclusion, a time-out is intended for players who want a brief pause — for example, to clear their head after a losing run, to focus on other commitments for a week, or to take a deliberate break during a stressful period. Available time-out durations at bdjali include:

• 24 hours — an immediate overnight or one-day pause.
• 72 hours — a weekend or three-day cooling-off period.
• 7 days — a one-week step back from the platform.
• 30 days — a full month away; note that a 30-day time-out transitions to a short-term self-exclusion in terms of its effect.

During a time-out, your account is inaccessible for real-money play. Any pending withdrawals will continue to be processed normally. At the end of the time-out period, your account is automatically reinstated — though you are always free to extend the period or request a full self-exclusion at any point.

Reality Checks

Reality check notifications provide periodic summaries of your gambling activity — including net wins and losses during your current session — displayed directly on screen. These are designed to cut through the immersive nature of online gaming and give you an objective, factual view of your current position. bdjali strongly recommends enabling reality checks, particularly for players who enjoy longer gaming sessions.