Privacy Policy for bdjali
At bdjali, we treat the privacy and security of your personal data with the utmost seriousness. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and what rights you have as a bdjali player based in Bangladesh. We encourage you to read this document carefully before using the Platform.
Section 1
Data Controller & Scope
This Privacy Policy applies to all personal data collected, stored, processed, and used by bdjali ("the Platform", "we", "us", "our") in connection with the operation of the bdjali online casino and sports betting platform accessible at https://bdjali.com. bdjali acts as the data controller in respect of all personal data collected from Players ("you", "your") who register for and use the Platform.
This Policy covers all personal data that bdjali processes in relation to the following activities: account registration and management; identity and age verification (KYC); financial transactions including deposits and withdrawals; customer support interactions; marketing communications (where you have consented); technical Platform operations; and fraud prevention and responsible gaming activities.
By registering a Player Account on bdjali, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you should not register an account or use the bdjali Platform.
1.1 Contact for Privacy Matters
If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by bdjali, you may contact our support team at any time. All privacy-related inquiries should be submitted in writing to: [email protected]. We aim to respond to all privacy-related correspondence within 14 calendar days of receipt.
1.2 Scope of This Policy
This Privacy Policy applies exclusively to data collected through the bdjali Platform and its associated services. It does not apply to third-party websites or services that may be linked from the Platform (for example, game providers' own websites or payment processing platforms). bdjali is not responsible for the privacy practices of such third parties, and we encourage you to review the privacy policies of any third-party services you access.
At a Glance
- bdjali is the sole data controller for your personal information.
- We never sell your personal data to third parties.
- Data is processed only to operate and improve the Platform.
- Privacy inquiries are responded to within 14 days.
- This Policy covers all player interactions on bdjali.
Section 2
Information We Collect
bdjali collects personal data from Players through several channels: directly from you when you register and use the Platform; automatically through your use of the Platform (device and usage data); and from third-party partners such as payment processors and identity verification services where necessary to fulfil our legal and regulatory obligations.
2.1 Registration & Account Data
When you create a Player Account on bdjali, we collect the following information that you provide directly:
- Full legal name as it appears on your government-issued identity document.
- Date of birth (used to verify that you are at least 18 years of age).
- Email address (used for account communications and support).
- Mobile phone number (used for account security, OTP authentication, and support).
- Residential address in Bangladesh (required for KYC verification).
- Username and encrypted password credentials.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer obligations, we may request and store copies of identity documents, including your National Identity Card (NID), passport, utility bills, and bank statements. These documents are used exclusively for the purpose of verifying your age and identity and are handled with the highest level of security.
2.3 Financial Transaction Data
When you make a deposit or withdrawal through bdjali, we collect transaction-related data including: payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank); mobile number or account reference associated with the payment method; transaction amount in BDT; transaction date and time; and transaction reference numbers issued by the payment provider.
2.4 Technical & Usage Data
As you use the bdjali Platform, we automatically collect certain technical information, including: IP address and approximate geographic location; browser type and version; device type, operating system, and screen resolution; pages visited, time spent on each page, and navigation paths; game play history, bet amounts, and session duration; error logs and Platform performance data.
2.5 Communications Data
When you contact bdjali support via live chat or email, we retain a record of that correspondence, including the content of your messages and our responses. This data is used to resolve disputes, improve service quality, and for staff training purposes.
Data Categories Summary
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, passport |
| Contact | Email, phone, address |
| Financial | bKash/Nagad account, amounts |
| Technical | IP address, browser, device |
| Behavioural | Game history, bet patterns |
| Communications | Support chat, email records |
Section 3
How We Use Your Data
bdjali uses the personal data we collect for specific, legitimate purposes directly related to the operation of the Platform and the delivery of our Services to Players in Bangladesh. We do not use your personal data for any purpose that is incompatible with the purposes listed below.
Account Management
We use your registration data to create and manage your Player Account, authenticate your login sessions, and communicate essential account updates.
KYC & Compliance
Identity and age verification data is used to confirm that all Players are aged 18 or above and to fulfil our anti-money laundering (AML) obligations.
Payment Processing
Financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate transaction records.
Fraud & Security
Technical and behavioural data is used to detect and prevent fraudulent activity, account compromise, and bonus abuse on the Platform.
Responsible Gaming
We analyse gameplay and session data to identify Players who may be exhibiting signs of problem gambling and to enforce self-exclusion and deposit limit requests.
Platform Improvement
Aggregated and anonymised usage data helps us improve Platform performance, user experience, game selection, and the relevance of promotional offers available to Bangladeshi players.
3.1 Marketing Communications
Where you have provided explicit consent, bdjali may use your email address or phone number to send you promotional offers, bonus announcements, and information about new games or features on the Platform. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.
3.2 Automated Decision-Making
bdjali may use automated processes to make certain decisions relating to your account, including fraud risk scoring, responsible gaming interventions, and bonus eligibility assessments. Where an automated decision has a significant effect on your account (for example, a temporary suspension triggered by our fraud detection system), you have the right to request a manual review by a member of our team. To do so, please contact [email protected].
Section 4
Sharing & Disclosure
bdjali does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your personal data with a limited set of trusted third parties where it is strictly necessary to operate the Platform and deliver Services to you. All third parties with whom we share data are contractually required to handle your information securely and to use it only for the specific purposes for which it was shared.
4.1 Payment Service Providers
To process your deposits and withdrawals, we share relevant financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the minimum data necessary to execute and verify your transaction. Their use of your data is governed by their own privacy policies and terms of service.
4.2 Identity Verification Partners
To fulfil our KYC obligations, bdjali may use third-party identity verification services to validate the authenticity of documents submitted by Players. These partners are bound by strict data processing agreements and are prohibited from using your documents for any purpose other than identity verification on behalf of bdjali.
4.3 Game Technology Providers
The games available on the bdjali Platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect anonymised technical data (such as session identifiers and game outcome logs) to operate their game engines. They do not receive your personally identifiable information such as your name, address, or payment details.
4.4 Legal & Regulatory Disclosure
bdjali may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bdjali, its Players, or third parties. We will notify you of any such disclosure to the extent permitted by applicable law.
Who We Share Data With
- Payment Processors — bKash, Nagad, Rocket & others, for transaction processing only.
- KYC Partners — Identity verification providers operating under strict data agreements.
- Game Studios — Anonymised session data only; no PII transferred.
- Legal Authorities — Only when required by law or court order.
Section 6
Data Retention
bdjali retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The specific retention periods applicable to different categories of personal data are set out below.
Retention Schedule
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years |
| KYC identity documents | Duration of account + 5 years |
| Financial transaction records | 7 years from transaction date |
| Support correspondence | 3 years from date of interaction |
| Game play history | Duration of account + 2 years |
| Technical / server logs | Up to 12 months |
| Marketing consent records | Until consent is withdrawn |
6.1 Retention After Account Closure
When a Player Account is closed — whether at the Player's own request or due to a breach of our Terms & Conditions — we do not immediately delete all personal data associated with that account. We retain data for the periods set out in the retention schedule above, primarily to comply with our financial record-keeping obligations, to resolve any outstanding disputes, and to prevent the re-registration of Players who have been permanently excluded from the Platform.
6.2 Deletion of Data
Once a retention period has expired, bdjali will securely delete or anonymise the relevant personal data in accordance with our internal data destruction procedures. Anonymised data — from which it is no longer possible to identify any individual Player — may be retained indefinitely for statistical and analytical purposes without restriction.
6.3 Self-Exclusion Records
Where a Player has requested self-exclusion from the Platform, we retain a record of that request for a minimum of 5 years following the end of the exclusion period. This is to prevent the Player from being re-admitted to the Platform contrary to their exclusion request, and to protect the integrity of our responsible gaming programme.
Section 7
Your Privacy Rights
As a Player on the bdjali Platform, you have a number of rights in relation to the personal data we hold about you. bdjali is committed to honouring these rights and will respond to all valid requests within 14 calendar days of receipt. To exercise any of the rights described below, please contact our support team at [email protected] with a clear description of your request and sufficient information for us to verify your identity.
7.1 Right of Access
You have the right to request a copy of the personal data that bdjali holds about you. Upon receiving a valid access request, we will provide you with a summary of the categories of data held, the purposes for which it is being processed, and the third parties with whom it has been shared. We will provide this information free of charge in a clear, readable format.
7.2 Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We encourage Players to keep their account information up to date at all times. Corrections to identity-related data may require you to submit updated KYC documentation to support the change.
7.3 Right to Erasure
In certain circumstances, you have the right to request that bdjali delete your personal data. This right is not absolute — it does not apply where we are required to retain data to comply with a legal obligation, to resolve a dispute, or to enforce our Terms & Conditions. Where erasure is not possible for such reasons, we will inform you of the specific grounds for retention.
7.4 Right to Restrict Processing
You may request that bdjali restrict the processing of your personal data in certain situations — for example, while we are investigating a dispute about the accuracy of your data, or while you are waiting for us to respond to an objection you have raised. During a restriction period, we will continue to store your data but will not actively process it for other purposes.
7.5 Right to Object to Marketing
You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Once you have objected, we will immediately cease using your data for marketing and remove you from all marketing lists. To opt out of marketing, email [email protected] with the subject line "Marketing Opt-Out".
7.6 Right to Data Portability
Where your personal data is processed on the basis of your consent or on the basis of a contract with you, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format (such as CSV). You may also request that we transmit that data directly to another controller where technically feasible.
Your Rights at a Glance
- Access — Request a copy of all data held about you.
- Rectification — Correct inaccurate or incomplete data.
- Erasure — Request deletion of your data (where legally permitted).
- Restriction — Limit how we process your data.
- Object — Opt out of marketing at any time.
- Portability — Export your data in a machine-readable format.
Section 8
Data Security
bdjali implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The following security commitments apply to all personal data processed on the Platform.
SSL / TLS Encryption
All data transmitted between your browser or mobile device and the bdjali Platform is encrypted using industry-standard SSL/TLS protocols. This protects your credentials, personal details, and payment data from interception in transit.
Encrypted Data Storage
Personal data stored on bdjali's servers — including KYC documents, financial records, and account credentials — is encrypted at rest. Passwords are never stored in plain text; they are hashed using modern one-way cryptographic algorithms.
Access Controls
Access to personal data within bdjali's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access Player data, and all access is logged and subject to audit.
Fraud Detection Systems
bdjali operates automated fraud detection and intrusion prevention systems that monitor Platform activity in real time. Suspicious activity triggers immediate review by our security team to prevent unauthorised access to Player accounts.
Regular Security Audits
The bdjali Platform and its underlying infrastructure are subject to regular internal and third-party security reviews. Identified vulnerabilities are remediated promptly according to our security patch management procedures.
Data Breach Response
In the unlikely event of a data breach that poses a risk to your rights and freedoms, bdjali will notify affected Players without undue delay. We will provide clear information about the nature of the breach and the steps we are taking to mitigate its impact.
Why bdjali
Our Privacy Commitments
Beyond the legal requirements set out in this Privacy Policy, bdjali is committed to operating as a trustworthy and transparent platform for every player in Bangladesh.
No Data Sales
bdjali will never sell, lease, or trade your personal information to any third party for commercial or marketing purposes. Your data belongs to you.
Minimal Data Collection
We collect only the personal data that is strictly necessary to operate the Platform, verify your identity, process your payments, and keep your account secure. We do not collect data speculatively.
Transparent Policy
This Privacy Policy is written in plain English so that every bdjali player in Bangladesh can understand exactly how their data is used. We update this Policy whenever our practices change and notify Players of material updates.
Time-Limited Retention
We do not hold your data indefinitely. Every category of personal data is subject to a defined retention period, after which it is securely deleted or anonymised in accordance with our data destruction procedures.
Consent-Based Marketing
We will only send you promotional communications if you have explicitly opted in. Opting out is simple and immediate — we respect your preferences without question.
Dedicated Support
Our English-language support team is available 24/7 to handle any privacy concerns, data access requests, or questions about how bdjali processes your personal information.
Explore bdjali
Ready to Play on Bangladesh's Premier Platform?
Now that you have reviewed how bdjali protects your personal data, you are welcome to explore our full range of games and betting markets. 18+ only. Please play responsibly.